Frequently Asked Questions
Who are you and what have you done with my posylane.com?
We are still the same people, just the website is new! This site has much improved functionality and will allow us to serve you better.
How much is shipping?
Shipping is a flat $6.75 no matter how much you order. We use both UPS ground and USPS priority mail. Faster shipping options are available. At the time of shipment you will receive an email by which you can track your order.
How to I enter monogramming initials?
Be sure to select one of our two styles of monogramming, and then enter the initials in the boxes. We will correctly arrange the initials for the monogram.
What if I want to embroider regular initials?
There is no reason why you can't use the regular embroidery option since we embroider the text exactly as entered - including letter case. But if you must, choose the Initials option. In this option, however, you must enter three initials.
How long does it typically take for my order to ship?
Please note, Posy Lane is not processing new orders from Jan 8-14, 2012!
Turn-around time depends on what product you have ordered:
Non-personalized items – 1-2 business days
Embroidered items – 2-3 business days
It’s-a-Wrap products – 2 weeks
*Nam’s Bits/Oh Sugar products – 2-3 weeks
*Ink Stamps/Embossers – 2-3 weeks
*Lipstick Shades products – 2-3 weeks
*Kelly Hughes Designs products – 2-3 weeks
(* Items from these manufacturers ship separately because they are drop-shipped directly from the manufacturer. This allows you to receive your items the quickest way possible.)
I need my order by a specific date. Is that possible?
Usually, yes! If you need a product by a specific date, please include that information on your order form. We will contact you if expedited shipping will also be necessary to get you your products by the needed date. The additional shipping cost will be the cost quoted to us by UPS. We will not automatically charge you this amount; permission will be obtained before processing your order.
Do you ship internationally?
We do ship internationally, however, we are unable to charge the flat shipping rate of $6.75. Orders will be weighed and the exact postage calculated through the US Postal Service. We then contact you with the extra amount needed to ship to your country.
What is your return policy?
We have a 30-day return policy on items that have not been personalized or used. If we have made a mistake on an order, we will re-ship a new, corrected item. Product refunds may require the return of merchandise. *Very important!* Please include a copy of the packing slip or the order confirmation. If you don't have that, please include the name it was ordered under. We have a small pile of returns that didn't include any paperwork or note, and either don't have a return address or we can't find the name in our system.
Do you gift wrap?
At this time, we do not offer gift wrapping services. We do have the ability to include an enclosure note with your order. The area for you to include the sentiment is located at the check-out.
I have something I would like to have embroidered. If I get it to you, can you embroider it?
Yes, we do embroider non-Posy Lane items on our embroidery service page. The charge is $8.00 and you are responsible for getting the item to us, whether dropping the item off or shipping it. If the item needs to be shipped back to you, the flat shipping rate of $6.75 will apply. We have more information on our North Dallas Embroidery page.
Do you sell items wholesale?
No, we do not sell items wholesale. We are not a manufacturer, only a retailer.